Shipping & Returns

Delivery within the EU
The shipping costs will be calculated automatically depending on weight and destination. This is done after you put in your address, but before you finalize your order. Local VAT (country of destination) will be charged instead of the 21% VAT in the Netherlands. Therefore some difference with our published prices is possible.

Delivery outside the EU
We won't charge you 21% Dutch VAT as included in our published prices.
After you put in your address VAT will no longer be charged for products in your basket. IMPORTANT: In some countries local VAT, import duties and sometimes declaration costs (up to € 10,00) apply afterwards. This will be charged by the courier.

UK delivery:
Due to Brexit, you can't put in orders for desitination United Kingdom on this website.
Reason: We don't act as tax collector for HMRC for small orders because of the costs assosiated with that for small companies as ours.
Only orders over GBP 135 (without VAT) we can enter manually and ship to the UK. VAT then will be charged by UK customs. Please send us an email for these products and we reply a.s.a.p.

Large packages such as large tanning lamps are currently only sent to the Netherlands and Belgium. 

VAT (dis)advantage:
Within the EU we are obliged to use the VAT rate of the country of destination. For Ireland with a higher VAT rate than 21% in the Netherlands, the prices therefore will be higher than we publish. 
These higher or lower prices are only visible after entering your delivery address in the shopping cart.

*) Outside EU we calculate no VAT. Local fees and import duties can be applicable!

Returns must always be communicated to us in advance. You will always receive a return number for this. Unstamped post will not be accepted. Returns without a return number lead to a considerable delay in processing. Costs for return shipments are for us in case of warranty, in case of cancellation these costs are for you.
Non EU countries:
When returning from a country outside the EU, shipping costs previously incurred by us will not be reimbursed. Of course, we also cannot refund any VAT and import costs paid to customs.

We reserve the right to increase shipping costs in exceptional cases. This is due, for example, to higher rates charged for remote villages and/or islands. This is always in consultation with the customer and an order can always be canceled.