Shipping & Returns

Delivery within the EU
The shipping costs will be calculated automatically depending on weight and destination. This is done after you put in your address, but before you finalize your order. Local VAT (country of destination) will be charged instead of the 21% VAT in the Netherlands. Therefore some difference with our published prices is possible.

Delivery outside the EU
We won't charge you 21% Dutch VAT as included in our published prices.
After you put in your address, VAT will no longer be charged for products in your basket. IMPORTANT: In some countries local VAT, import duties and sometimes declaration costs (up to € 10,00) apply afterwards. This will be charged by the courier.

UK delivery:
Due to UK regulations for order less then GBP 135 , you can't put in orders for destination United Kingdom on this website.

We only accept orders by email when:

• Orders have a value over GBP 135 without VAT (including GBP 20 shipping costs).
  VAT will be charged by the Courier and sometimes also small administrative costs.
• The order comes from a businesses with a valid UK VAT-id.

Reason: We chose not to act as tax collector for HMRC because of the costs associated with that for small companies as ours.

Large packages such as large tanning lamps are currently only sent to the Netherlands and Belgium. 

VAT (dis)advantage:
Within the EU we are obliged to use the VAT rate of the country of destination. For Ireland with a higher VAT rate than 21% in the Netherlands, the prices therefore will be higher than we publish. 
These higher or lower prices are only visible after entering your delivery address in the shopping cart.

*) Outside EU we calculate no VAT. Local fees and import duties can be applicable!

Returns must always be communicated to us in advance. You will always receive a return number for this. Unstamped post will not be accepted. Returns without a return number lead to a considerable delay in processing. Costs for return shipments are for us in case of warranty, in case of cancellation these costs are for you.
Non EU countries:
When returning from a country outside the EU, shipping costs previously incurred by us will not be reimbursed. Of course, we also cannot refund any VAT and import costs paid to customs.

We reserve the right to increase shipping costs in exceptional cases. This is due, for example, to higher rates charged for remote villages and/or islands. This is always in consultation with the customer and an order can always be canceled.