Shipping & Returns
The shipping costs depend on the package size and destination (different local VAT-rates).
Shipping costs calculated by us for destinations outside the EU are non-refundable.
Large packages such as acrylic panes and lamps are currently only sent to the Netherlands and Belgium.
Within the EU and UK, we are obliged to use the VAT rate of the country of destination. For Ireland with a higher VAT rate than 21% in the Netherlands, the prices therefore will be higher than we publish. For UK deliveries there will be lower prices.
These higher prices are only visible after entering your delivery address in the shopping cart.
*) Outside EU and UK we calculate no VAT. Local fees and import duties can be applicable!
Returns must always be communicated to us in advance. You will always receive a return number for this. Unstamped post will not be accepted. Returns without a return number lead to a considerable delay in processing.
In exceptional cases we have to increase the shipping costs or choose a different shipping method. This is due, for example, to higher rates that apply to remote villages or islands. Sometimes not everything can be sent in one package. Acrylic panels, for example, cannot be combined with tanning lamps in a package, which doubles our shipping costs. Unfortunately, it is not possible for us to include these different shipping prices in the web shop. In such cases, of course, you have the right to cancel the purchase immediately.