Shipping & Returns

The shipping costs depend on the country of destination and the weight / size of the shipment.

Calculate your shippings costs in the shopping cart. *)

For fluorescent lamps longer than 125cm we use a minimum of 5 assorted per order for NL BE DE). Pick-up is possible from 1 piece per order. For GBR we have a minimum of 10pc for shipping. When you place the desired items in the shopping cart, you can easily display these costs before entering your data and the final placement of the order *).


*) In exceptional cases we have to increase the shipping costs afterwards. For example, this is due to higher rates that apply to remote villages or islands. Sometimes not everything can be sent in one package. For example, acrylics for sunbeds cannot be combined in one package with large tanning lamps, which doubles our shipping costs. Unfortunately, it is not possible for us to include these different shipping prices in the web shop. In such cases, of course, you have the right to cancel the purchase immediately.


Returns:

For returns a RMA number has to be requested. Unstamped mail will not be accepted.
Returns that are not accompanied by an RMA number, will have a substantial delay in the processing.

There is no warranty on electrical sunbed-parts with the exception of DOA.
You must report a defect or normal return within 2 weeks of receipt. You have to request an RMA number. (You need the original order number)
Return costs (with a maximum of the calculated shipping costs by us at purchase) will be reimbursed after it appears that the part is indeed faulty. In case of a faulty part, a new part will be sent immediately without costs.

If a sail is cancelled, return costs will not be reimbursed.